Shipping
All domestic orders are shipped via USPS within 3 business days of your order date. Depending where you live in the US, you will get your package within 2 to 5 days of the date it was shipped. As soon as your order ships, you will receive an email Shipping Confirmation with tracking information for your package.
Returns
If you are not entirely satisfied with your purchase, Simple Mobility Tools has a 30-day, no-questions-asked return policy for all of our products. We’d also love to hear your feedback, so email us at info@simplemobilitytools.com with any questions, comments or concerns.
To be eligible for a return, your item must by in unused and undamaged condition within 30 days of your order date. It must also be in the original packaging.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
To return your order, include your original Packing Slip and mail it to:
Simple Mobility Tools
1105 Driftwood Ave.
Seal Beach, CA 90740
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within approximately 7 to 10 business days after we receive your return. Original shipping charges, duties or taxes are non-refundable.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@simplemobilitytools.com.
Damaged Items
If you receive an item that is damaged or defective, please contact us at info@simplemobilitytools.com so we may exchange it immediately.
